ManyChat
ManyChat
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Customer Support Agent (night shift)
Специалист · Remote
ManyChat is a platform that helps businesses all over the world to interact with their users. We're creating the tool that enables a business to bypass slow and ineffective channels of communication, and interact with millions of clients in real time.

We face ambitious goals and tasks, until now our product was focused on Facebook Messenger marketing, and currently we're entering new communication channels - for now it's SMS and E-mail marketing. In the near future we'll be entering other communication channels too (various messengers).

We're building a big and truly complicated technological history, but the foundation of our philosophy is great people.

The main foundations of working in ManyChat are the fast decision making, easygoing atmosphere, and the ability to see our actions paying off. We want to replace bureaucracy with transparent communications, and management – with freedom of implementation and responsible behavior.

Who are we looking for?
Each day we get up to make the best product this industry has to offer while getting through constant pressure and our clients' queries that get more and more complicated.

Our technical support team is currently expanding and we're ready to take in new like-minders. We need people who can handle high load of customers requests and find unusual solutions to the usual problems. While working with us from any part of the world, you'll always be in touch with the team based in Moscow.

What we expect from you?
  • Working hours covering Moscow night time (from 20:00 PM to 8:00 AM UTC+3);
  • Experience of working in a support service, in live-chat and ticketing systems would be an advantage;
  • High level of self-management and responsibility;
  • Good written English (Upper-Intermediate level and above) - you will be communicating with English-speaking users. You'll also need spoken English for participating in cross-team meetings;
  • The ability and aspiration to learn new things quickly;
  • The ability to find answers to questions using search systems;
  • Great knowledge of operating systems (Windows, MacOS, etc);
  • The ability and willingness to work in a team;
  • Understanding the foundations of how software is developed;
  • Ability to stay calm under pressure.

What we offer you?
  • Remote work. You can work from any part of the world.
  • The skyrocketing international project. We are loved by the best digital marketing experts of America and Europe, we are talked about on the largest industrial conferences, we are being mentioned in the learning courses, multiple marketing agencies are being created worldwide based on our core principles;
  • The ability to grow "limitlessly". The market we're working in is growing with every day. This is your chance to join a strong skyrocketing team and satisfy your strongest ambitions. And you don't have to become a manager to achieve that. This is the chance to live through an interesting production story;
  • 5/2 working schedule with 2 days off of your choice;
  • Startup in the best sense of this word. No corporate ambitions and hierarchy, fiery eyes, united team and working for result;
  • Not a startup in the best sense. Official employment and salary, participation in conferences, business trips to USA (our business team is based in San Francisco) and opportunity to get the company's option.

Additional instructions
We would be most grateful (and attentive) if you send us a brief covering letter and agree to complete a small test assignment.

See you onboard!

Customer Support Agent (night shift)

Специалист · Remote
ManyChat is a platform that helps businesses all over the world to interact with their users. We're creating the tool that enables a business to bypass slow and ineffective channels of communication, and interact with millions of clients in real time.

We face ambitious goals and tasks, until now our product was focused on Facebook Messenger marketing, and currently we're entering new communication channels - for now it's SMS and E-mail marketing. In the near future we'll be entering other communication channels too (various messengers).

We're building a big and truly complicated technological history, but the foundation of our philosophy is great people.

The main foundations of working in ManyChat are the fast decision making, easygoing atmosphere, and the ability to see our actions paying off. We want to replace bureaucracy with transparent communications, and management – with freedom of implementation and responsible behavior.

Who are we looking for?
Each day we get up to make the best product this industry has to offer while getting through constant pressure and our clients' queries that get more and more complicated.

Our technical support team is currently expanding and we're ready to take in new like-minders. We need people who can handle high load of customers requests and find unusual solutions to the usual problems. While working with us from any part of the world, you'll always be in touch with the team based in Moscow.

What we expect from you?
  • Working hours covering Moscow night time (from 20:00 PM to 8:00 AM UTC+3);
  • Experience of working in a support service, in live-chat and ticketing systems would be an advantage;
  • High level of self-management and responsibility;
  • Good written English (Upper-Intermediate level and above) - you will be communicating with English-speaking users. You'll also need spoken English for participating in cross-team meetings;
  • The ability and aspiration to learn new things quickly;
  • The ability to find answers to questions using search systems;
  • Great knowledge of operating systems (Windows, MacOS, etc);
  • The ability and willingness to work in a team;
  • Understanding the foundations of how software is developed;
  • Ability to stay calm under pressure.

What we offer you?
  • Remote work. You can work from any part of the world.
  • The skyrocketing international project. We are loved by the best digital marketing experts of America and Europe, we are talked about on the largest industrial conferences, we are being mentioned in the learning courses, multiple marketing agencies are being created worldwide based on our core principles;
  • The ability to grow "limitlessly". The market we're working in is growing with every day. This is your chance to join a strong skyrocketing team and satisfy your strongest ambitions. And you don't have to become a manager to achieve that. This is the chance to live through an interesting production story;
  • 5/2 working schedule with 2 days off of your choice;
  • Startup in the best sense of this word. No corporate ambitions and hierarchy, fiery eyes, united team and working for result;
  • Not a startup in the best sense. Official employment and salary, participation in conferences, business trips to USA (our business team is based in San Francisco) and opportunity to get the company's option.

Additional instructions
We would be most grateful (and attentive) if you send us a brief covering letter and agree to complete a small test assignment.

See you onboard!
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