Product Manager
Yerevan
ManyChat is a chat marketing platform. Our mission is to help businesses grow by building meaningful relationships with their customers.
We help business engage with their customers and automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp, Telegram and SMS.
We are a team of 150 people located in 2 offices. Our R&D team is located in Yerevan, Armenia and our headquarters is based in San-Francisco.
Over a million companies across the world chose ManyChat to grow their brands — from a small backery in New Jersey to the Philippine Department of Education. ManyChat helps them get more leads and drive sales, engage prospects and support existing customers, launch and analyze marketing campaigns.
We help business engage with their customers and automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp, Telegram and SMS.
We are a team of 150 people located in 2 offices. Our R&D team is located in Yerevan, Armenia and our headquarters is based in San-Francisco.
Over a million companies across the world chose ManyChat to grow their brands — from a small backery in New Jersey to the Philippine Department of Education. ManyChat helps them get more leads and drive sales, engage prospects and support existing customers, launch and analyze marketing campaigns.
About the role
You will be responsible for discovery, proof of concept and finding Product Market fit for new product. This includes identifying customers' needs and use cases, creating a short and long-term vision and roadmaps and consistently assessing business impact. You will provide thought leadership that helps the company to reach its goals in collaboration with Leadership Team, Product team, Analytics, Marketing and Customer support.
What you will do
- Drive the discovery work for finding Product-Market fit for New Product, defining Ideal Customer Profiles, deliver valuable product features in close collaboration with Marketing, Analytics and Product Teams;
- Turn product metrics into the features roadmap;
- Work across multiple disciplines, manage the viability, feasibility, usability risks of the product;
- Build a roadmap and be responsible for its implementation;
- Build customer empathy and understanding. Identify customer needs in chat marketing and discover the ways to deliver the world's best product (app) to match them;
- Contribute to the overall product strategy according to the long-term vision of ManyChat.
What we are looking for
- 3+ years experience in hands-on product discovery and development;
- Work experience in Scrum/Agile environment;
- Strong knowledge of digital product funnels, user segmentation, SaaS metrics;
- Perfect product sense and understanding of customer needs;
- Proven track record in working closely with UX designers and keen curiosity about user experience;
- Advanced English language skills (written and verbal).
We offer
We care about your growth
- Professional development. We pay for relevant conference tickets, training programs, courses and any necessary literature.
- Free English lessons. We pay for your access to online classes.
- Relocation support. We cover your expenses for you and your family to move to Yerevan, Armenia. This includes airplane tickets and hotel reservations for up to three weeks. In addition, you'll receive a relocation bonus.
- Necessary equipment. We provide you with a MacBook, a monitor and any other tools you need.
- Hybrid work. Most of the time you can work remotely. 2 or 3 times a quarter you will get together with your team offline.
- Health Insurance. Our plan includes dentistry and сheckups, and covers your prescription medication expenses.
- Flexible benefits plan. You can choose the perks that fit your needs. We reimburse the cost of sports activities and equipment, personal development opportunities, health insurance for relatives, taxi, home office setup, or mental and physical health services.
What to expect
It includes 3 steps:
- Introduction.
- Technical interview.
- Final interview.
Product Manager
ManyChat is a marketing automation platform that helps businesses build meaningful communications with their customers on Facebook, Instagram and WhatsApp. Using ManyChat you can scale lead generation, increase engagement, launch marketing campaigns and provide 24/7 customer support.
More than one million companies use ManyChat all over the world: from a small bakery in New Jersey to the Department of Education in the Philippines.
Most of ManyChat users don't have a marketing team, but they know how to brew coffee, sew mittens and make chairs. We take on some of their marketing tasks so they have more time to do what they do best. So we should understand our users as well as their customers.
More than one million companies use ManyChat all over the world: from a small bakery in New Jersey to the Department of Education in the Philippines.
Most of ManyChat users don't have a marketing team, but they know how to brew coffee, sew mittens and make chairs. We take on some of their marketing tasks so they have more time to do what they do best. So we should understand our users as well as their customers.
About the role
You will be responsible for discovery, proof of concept and finding Product Market fit for new product. This includes identifying customers' needs and use cases, creating a short and long-term vision and roadmaps and consistently assessing business impact. You will provide thought leadership that helps the company to reach its goals in collaboration with Leadership Team, Product team, Analytics, Marketing and Customer support.
What you will do
- Drive the discovery work for finding Product-Market fit for New Product, defining Ideal Customer Profiles, deliver valuable product features in close collaboration with Marketing, Analytics and Product Teams;
- Turn product metrics into the features roadmap;
- Work across multiple disciplines, manage the viability, feasibility, usability risks of the product;
- Build a roadmap and be responsible for its implementation;
- Build customer empathy and understanding. Identify customer needs in chat marketing and discover the ways to deliver the world's best product (app) to match them;
- Contribute to the overall product strategy according to the long-term vision of ManyChat.
What we are looking for
- 3+ years experience in hands-on product discovery and development;
- Work experience in Scrum/Agile environment;
- Strong knowledge of digital product funnels, user segmentation, SaaS metrics;
- Perfect product sense and understanding of customer needs;
- Proven track record in working closely with UX designers and keen curiosity about user experience;
- Advanced English language skills (written and verbal).
We offer
We care about your growth
- Professional development. We pay for relevant conference tickets, training programs, courses and any necessary literature.
- Free English lessons. We pay for your access to online classes.
- Relocation support. We cover your expenses for you and your family to move to Yerevan, Armenia. This includes airplane tickets and hotel reservations for up to three weeks. In addition, you'll receive a relocation bonus.
- Necessary equipment. We provide you with a MacBook, a monitor and any other tools you need.
- Hybrid work. Most of the time you can work remotely. 2 or 3 times a quarter you will get together with your team offline.
- Health Insurance. Our plan includes dentistry and сheckups, and covers your prescription medication expenses.
- Flexible benefits plan. You can choose the perks that fit your needs. We reimburse the cost of sports activities and equipment, personal development opportunities, health insurance for relatives, taxi, home office setup, or mental and physical health services.
What to expect
It includes 3 steps:
- Introduction.
- Technical interview.
- Final interview.
Apply for Product Manager
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